Shipping policy

SHIPPING POLICY

At Rasois Kitchenware, we are dedicated to bringing high-quality kitchen tools specifically to our customers in India. Below is everything you need to know about our shipping process.

Processing Time All orders are processed within 2-5 business days (excluding weekends and holidays) after receiving your order confirmation. You will receive a notification email with a tracking number once your order has been dispatched.

Shipping to India

  • Delivery Time: Orders generally take between 2 to 4 weeks to arrive at your doorstep in India. Please note that this timeframe includes order processing, international transit, and local customs clearance.

  • Shipping Costs: Shipping costs are calculated at checkout based on the weight of your order and your delivery location.

  • Service Areas: We ship to most pin codes across India. If the courier cannot deliver to your specific remote location, we will contact you immediately to arrange a solution or a full refund.

Customs, Duties & KYC (Important) Since your order is being shipped internationally to India, please be aware of the following:

  • Customs Duties: In some cases, orders may be subject to customs duties or taxes by the Indian government upon arrival. These charges are not included in our price and are the responsibility of the customer.

  • KYC Documents: For smooth customs clearance, the courier company may contact you to request KYC documents (such as Aadhaar Card, PAN Card, or Voter ID). Please provide these promptly to avoid delivery delays or the package being returned.

Tracking Information Once your order has been shipped, you will receive an email with a tracking number. You can monitor your order’s journey on our website or directly through the shipping carrier’s platform.

Delays While we strive to deliver your order as quickly as possible, delays may occur due to high demand, Indian customs inspections, or local logistics issues. If your order has not arrived within the expected timeframe, please contact us at rasoiskitchenware@gmail.com so we can assist you.

Lost or Damaged Packages If your package is lost in transit or arrives damaged, please contact us immediately with your order number and photos of the damage (if applicable). We will work with you to resolve the issue as quickly as possible.

Contact Us If you have any questions about shipping to your specific pin code, please email us at rasoiskitchenware@gmail.com.